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Contracts

Application Contract Search

Contracts List​

In the devices screen you can search for user devices associated with your application. You can also remove them if the user has lost access to the device and needs to re-enroll their TrustFactor App.

Permissions
  • View Contracts
    • to view this screen
  • Manage Contracts
    • to make changes in this screen

Application Contracts List

By default, the search results are hidden and you must select a filter to search.

You can filter for:

  • Username
  • App User Unique ID
  • Device Manufacturer
  • Device Model
  • Device Operating System
  • Device Operating System Version
  • Association date

Contract Details​

Application Contract Details

Removing a contract​

Removing a contract from a device is done from the contract details, and is the action a branch or contact center operator performs when a user reports having lost access to their device and needs to enroll again.

Maker Checker

If the Maker Checker functionality is active for this application, the removal is not carried out straight away. It opens a request that other operators have to approve first, and the screen tells you so. Those requests are listed in Removal approvals.

Application administrators are not subject to the gate and remove contracts directly.