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Introduction

Types of integration​

There are two main ways of integrating the TrustFactor Authentication Solution in your application.

  • Shared Cloud -- through the TrustFactor App which is shared among customers and managed by SecuritySide
    • Customers integrating with the TrustFactor App will only have application-level permissions on the backoffice
  • Private Cloud -- through the Customized Applications and choosing one or the other changes the level of access you have to the backoffice.
    • if you have a Customized Application you will have full owner permissions to the backoffice.
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Throughout this documentation, we will mark the sections available only for "Private Cloud" customers with the "Private Cloud only" tag for clarity and simplicity.

Endpoint Access​

The TrustFactor Backoffice is deployed behind a firewall and is only available when accessed from certain IP addresses. To gain access to the Backoffice, you must first contact SecuritySide and request that your egress IP address(es) be added to the firewall allow list.

When the firewall blocks access, you will see a white page with just the word "Error" displayed on it. If this is happening then either:

  1. Your egress IP address has not been added to the firewall. Use a website like ifconfig.io to figure out what your IP address is and send it over to SecuritySide Support.
  2. Your egress IP address has been added but you are not using it for some reason. This is a common scenario when using VPNs, so please check your VPN connectivity if this is happening.